Google NewsAffirm CEO: Gen Z loves gen AI-powered customer service chat  American BankerUS Senate passes bill improving air safety, customer service  Voice of America - VOA NewsGen Z prefers AI chatbots over phone calls, says Affirm's CEO  Business InsiderRestaurant staff beverage refills show anticipation of customer needs  Oklahoman.comTIAA modernizes the customer journey with AI  CIOSenate passes FAA bill designed to improve air safety, customer service  CBS NewsSenate passes $105bn FAA bill to curb dangerous airplane close calls and improve bad customer service for air travelers  FortuneHow did customer service get so bad?  Financial TimesAirbnb releases group booking features as it taps into AI for customer service  TechCrunch


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